Skill

UCCX: Customizing the Cisco Finesse Desktop

March 2022 with Lalo Nunez

  • Intermediate
  • 6 videos
  • 48 mins
Join Lalo Nunez as he discusses how to customize the Cisco Finesse desktop for both agents and supervisors.

Lalo configures Reason, Sign Out, and Wrap-Up codes along with Phone Books and Call Variables.

Recommended Experience
  • Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
Recommended Equipment
  • VMware Workstation or VMware ESXi
Related Certification
  • None
Related Job Functions
  • Network Administrators
  • Network Engineers
Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.
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Lalo Nunez
Lalo Nunez
Trainer

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