Deploying Cisco Unified Contact Center Express (UCCX) Training

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UPDATED: March 9, 2022

Intermediate

This entry-level Deploying Unified Contact Center Express (UCCX) training prepares network administrators to configure UCCX, Cisco's contact center in a box.

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What you'll learn

Providing secure customer interactions for up to 400 users
Configuring automated call distribution so that incoming calls reach their destinations
Optimizing multimedia interactions for customers and users
Generating reports and analyzing interactions on calls, chats and emails
Integrating the Unified CCX through REST API, CCX Editor and more

FAQs

What will you learn in this Cisco Unified Contact Center Express training?

This course covers everything you need to know to design, implement and operate a Cisco Unified Contact Center Express system. Starting with a basic introduction to the concepts of collaboration technologies, this course progresses to the technical details of implementation while giving you as much practice as you need inside virtual simulations configuring UCCX.

Who should take this Cisco UCCX course?

This course is for junior IT professionals looking for a niche in the IT career field as well as new collaboration technicians looking to master the Cisco hardware and software that makes collaboration networks possible. Whether you need to plan a UCCX system for work or want to be prepared to, take this course.

Is this training in Cisco Unified Contact Center Express associated with any certifications?

Yes, this course on planning and deploying a Cisco Unified Contact Center Express system is an excellent learning resource for preparing for Cisco certifications. Cisco Unified Contact Center Express deployment and management is an important topic on the entry-level CCT Collaboration and it's a part of the more advanced CCNP Collaboration.

What certification should you consider after taking this course in Cisco UCCX?

The right Cisco certification after this course depends on how experienced you are with Cisco collaboration technologies and why you need the certification. The CCT Collaboration is a good cert to aim for to demonstrate general familiarity with the collaboration career field – aim for CCNP Collaboration if you need a career-defining cert.

Why should you take this Cisco Unified Contact Center Express training?

You should take this course if you need to manage a UCCX deployment for your company's network or if you'd like to be competitive for jobs in collaboration. Knowing how to plan, deploy and configure the UCCX is valuable job knowledge for any IT professional who supports a network that relies on phone calls.

Who is this for?

This Deploying Unified Contact Center Express (UCCX) training is considered associate-level Cisco training, which means it was designed for network administrators. This Cisco collaboration tools skills course is valuable for new IT professionals with at least a year of experience with Cisco collaboration tools and experienced network administrators looking to validate their Cisco skills.

What our learners say

This is the gold standard of video training. You always hear in grade school or college that the best teachers are the ones who are passionate in their field. The CBT Nuggets team are extremely passionate and get you motivated for the material.
Michael J. | IS&T Major Incident Manager
It feels like the best and the brightest people are training with you — and they are just hanging out with you and showing you the ropes.
John McCann | IT manager and CBT Nuggets learner
Practice exams help you have an overview of your readiness. If you have failed a couple questions in one area, you can go back and work on them.
Harold M. | Network Administrator

Study plan

Download the free Deploying Cisco Unified Contact Center Express (UCCX) Training study plan to complete this course in about 26 hours.

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