Skill

UCCX: Introduction to Unified Contact Center Express

March 2022 with Lalo Nunez

Join Lalo Nunez as he reviews the Cisco Unified Contact Center Express solution and why it is used in many collaboration call center environments.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

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Videos in this skill

1. Overview (0:19)
2. Introduction to Unified Contact Center Express (2:01)
3. Features in UCCX 12.x (6:06)
4. Conclusion (0:04)

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