Skill
UCCX: Cisco Finesse Administration
March 2022 with Lalo Nunez
- Intermediate
- 5 videos
- 53 mins
Join Lalo Nunez as he further customizes the Cisco Finesse desktop for both agents and supervisors.
He configures Desktop Chat, Desktop Layout, and Workflows, and also configures the supervisor desktop to access the calendars that they can manage.
He configures Desktop Chat, Desktop Layout, and Workflows, and also configures the supervisor desktop to access the calendars that they can manage.
Recommended Experience
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- None
- Network Administrators
- Network Engineers
Trainer