Skill
UCCX: Routing calls to agents and Cisco Finesse
March 2022 with Lalo Nunez
- Intermediate
- 7 videos
- 1 hr 2 mins
Join Lalo Nunez as he reviews the Cisco Finesse desktop for both agents and supervisors.
He also modifies the previous script to route calls to an agent and discusses how to deal with a scenario in which there are no agents logged in.
He also modifies the previous script to route calls to an agent and discusses how to deal with a scenario in which there are no agents logged in.
Recommended Experience
- Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.
- VMware Workstation or VMware ESXi
- None
- Network Administrators
- Network Engineers
Trainer