Skill

UCCX: Check for Emergency Status

March 2022 with Lalo Nunez

Join Lalo Nunez as he demonstrates how to create a script to close your call center in the event of an emergency.

Recommended Experience

Basic knowledge of Cisco Unified Communications Manager (CUCM) and understanding of basic call center operations is recommended.

Recommended Equipment

VMware Workstation or VMware ESXi

Related Certification

None

Related Job Functions

Network Administrators
Network Engineers

Lalo Nunez has been a CBT Nuggets trainer since 2020 and holds a variety of CompTIA and Cisco certifications. His areas of expertise include Cisco collaboration and networking.

Get started

Videos in this skill

1. Overview (0:19)
2. Intro: Check for Emergency Status (1:00)
3. Emergency Status Overview (4:37)
4. Emergency Status Subflow (6:29)
5. Incorporate Emergency Status to main script (17:03)
6. Allow Call Center to change Emergency Status (29:16)
7. Change Emergency Status Demo (9:56)
8. Conclusion (0:04)

Quizzes & Practice Exams

Reinforce core concepts and new skills with built-in quiz questions, and exams.

Virtual Labs

Explore new technology and apply your expertise in customized virtual labs.

Accountability Coaching

Define your goals and stick to a training plan with help from our coaches.

Learn this skill and so much more!

Get started

Gain instant access to our entire IT training library, free for your first week. Train anytime on your desktop, tablet, or mobile devices.

Not sure where to start?
Call 541-284-5522 or try our .

What is it like to train with us?

Our learners say it best.

Helps me learn the skills I need when I need them

THOMAS S. | SYSTEMS ENGINEER & CONSULTANT

Read Reviews