In this entry-level service management skills training, Keith Barker covers the concepts and dimensions of service management, the service value system, general management practices, and technical management practices.
As IT and business strategies meld, more companies are turning to a service management model. This IT service management (ITSM) training will help you understand how to implement and manage IT services in order to meet the needs of your organization.
After completing this training, you'll have an understanding of the guiding principles of service management, the service value chain, governance, management practices, and continual improvement.
For anyone who manages their IT training, this training can be used for onboarding new project managers, individual or team training plans, or as a reference resource.
Service Management: What You Need to Know
For any project manager using this training, our service management course covers topics such as:
- Understanding of service management concepts
- Creating and co-creating value
- Identifying providers, consumers, other stakeholders, and their relationship to products and services
- Integrating information and technology to company objectives
- Progressing iteratively with feedback
- Collaborating and promoting visibility
- Managing organizational change
- All aspects of change, problem, and process management
Who Should Take Service Management Training?
This service management training is considered manager-level training, which means it was designed for project managers. This values and services skills course is valuable for new IT professionals with at least a year of experience with service management and experienced project managers looking to validate their skills.
New or aspiring project managers. New project managers have a lot to prepare for. Very little of what a project manager will deal with every day can be taught directly — it has to be learned. Nevertheless, there are abstract concepts and lessons about project management that can be essential to project management success. This training is essential for IT project managers. It covers how to align IT services with the business’ needs and ensuring every actor inside a company contributes to the creation of value.
Experienced project managers. This training will cover some of the best practices in IT service management and help you align IT services with the needs of businesses. Project managers can set themselves apart and prepare their IT department for long-term success by taking this training and learning how the service value system can improve the value of IT to your company as a whole.