How to Manage Microsoft Teams Phone System Online Training

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UPDATED: June 30, 2022

Intermediate

This intermediate Microsoft Teams Phone System training teaches you to set up, configure, and manage a phone network for internal and external communication using only Microsoft Teams. Learn to connect to the public switched telephone network (PSTN) for global calls and ensure reliable internal communication. Ideal for admins, team training, or onboarding, this course equips you with essential Teams Phone System management skills.

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What you'll learn

Enabling call control on your on-prem, cloud or hybrid network
Replacing traditional Private Branch Exchange services with Microsoft Teams
Handling calls between organizational users internally
Connecting your internal phone network to the public switched telephone network (PSTN)

FAQs

What is the Microsoft Teams phone system?

The Microsoft Teams phone system is a unified communication system that integrates with the Teams platform, providing the same features and tools that a call center might. Teams Phone provides voicemail support, call forwarding, and options for conference calls. The Teams Phone system gives organizations the ability to consolidate their communication tools, letting team members communicate with one another as well as clients and outside contacts, all from the same platform.

Does Teams come with a call-in option?

Yes, one of the features of Teams when it's integrated with Teams Phone is the call-in option. The call-in feature allows distant users to join meetings with a traditional phone line. As this course illustrates, you can set up a meeting within Teams, assign it a meeting ID, then provide users with a phone number to call-in and join the meeting as if they were connected directly to the meeting.

What sorts of things can you learn from a course on Teams' phone system?

This Microsoft Teams course shows you everything you need to run Teams Phone for an organization, from setting it up to configuring how it works so that it's just right for you and your teams. That includes configuring call management policies, setting up calling plans, and configuring direct routing and dial plans. This course covers everything related to getting phone calls connected to Teams with existing phone systems and IP networks.

Who should take this course on managing Microsoft Teams phone system?

IT professionals, especially collaboration technicians or administrators, should think about taking this course. Knowing how to manage Teams Phone is valuable for anyone who deals with unified communications management, whether you troubleshoot, plan out networks, or simply use it on a daily basis. Telecom specialists who have to configure phone systems and managers trying to implement communications strategies would also benefit from understanding the potentials and limitations of Teams Phone.

Is this course associated with any certifications?

Microsoft offers certifications related to collaboration engineering, and this course can help you earn them, but it's not explicitly a certification-prep course. Instead, this course is focused on practical skills and familiarity with the Teams Phone system, helping you improve your own organization's use of it right away. That said, Microsoft 365 Certified: Teams Administrator Associate or Collaboration Communications Systems Engineer Associate will be much easier after this course.

Who is this for?

This How to Manage Microsoft Teams Phone System training is considered associate-level Microsoft Teams training, which means it was designed for systems administrators. This Microsoft productivity skills course is designed for systems administrators with three to five years of experience with communication platform.

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Study plan

Download the free How to Manage Microsoft Teams Phone System Online Training study plan to complete this course in about 3 hours.

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