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Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) Online Training

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UPDATED: March 14, 2025
Intermediate

This intermediate Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721) training equips you with the skills to configure, deploy, and manage Microsoft Teams Phone systems. Leverage hands-on demonstrations to learn how to design and optimize communication solutions that improve operational efficiency, reduce costs, and ensure seamless connectivity across your organization.

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What you'll learn

  • Configuring calling plans and policies within Teams
  • Deploying and managing devices for optimal performance
  • Monitoring call quality with Microsoft tools
  • Integrating Microsoft Teams Phone with PSTN and VoIP solutions
  • Implementing advanced call routing and auto attendants
  • Securing and troubleshooting Teams Phone configurations

FAQs

Is it worth it to get certified on Microsoft 365 collaboration and communications systems?

Yes, earning a Microsoft 365 certification related to their collaboration and communications systems is worth it for administrators who work with Microsoft Teams Phone or Microsoft 365. Knowing how to deploy, configure and troubleshoot Teams Phone, meetings, and collaboration tools makes you a valuable team member in any organization, especially enterprise-scale organizations running on Microsoft. And employers recognize a Microsoft certification as a mark of expertise and experience.

How much does the Collaboration Communications Systems Engineer Associate cost?

It costs $165 to take the MS-721, which is the only exam you need to pass to earn the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. There are no prerequisites for the certification, so you can attempt the test whenever you feel ready, without worrying about courses or earlier certs. $165 only gets you one attempt, so you should make sure you're ready to pass on your first try.

Who should take this course on Microsoft collaboration systems?

This course covers all the information necessary to pass MS-721 and help you earn the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, so it's ideal for someone who wants to earn that certification. But it's also great for any IT professional whose job includes any part of designing, implementing or managing Microsoft Teams communications systems. That can include systems engineers, administrators and telecom consultants.

How difficult is the Collaboration Communications Systems Engineer Associate test?

MS-721 is a moderately difficult exam that doesn't just cover a range of topics related to Microsoft Teams, PSTN connectivity and enterprise-level communication solutions, but is also designed to prove that you know Microsoft's best practices. The test will challenge your ability to configure and manage Teams Phone, meetings and security compliance as well as your comfort with troubleshooting real-world scenarios. Passing requires a blend of experience and trained knowledge.

Is this collaboration systems engineer course considered entry level?

Although this course could probably be understood by someone with little experience in the field, the Collaboration Communications Systems Engineer Associate certification definitely isn't considered an entry-level credential. This course builds on experience with Microsoft Teams and enterprise communications systems, and assumes familiarity with Microsoft 365 services. Individuals with no experience configuring, managing and troubleshooting Teams Phone may find the material of this course challenging.

Who is this for?

This MS-721 training is considered professional-level Microsoft 365 training, which means it was designed for collaboration engineers. This Microsoft Teams skills course is designed for collaboration engineers with three to five years of experience with collaboration and communication technology.

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