UCCX Scripting Online Training

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UPDATED: June 2, 2022

Intermediate

After finishing this UCCX Scripting training, you'll know how to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX. Learn how to generate reports automatically, maintain high levels of throughput and automate network behavior with this course in UCCX scripting.

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What you'll learn

Automating your call center operations with custom scripts
Optimizing the flow of call center traffic
Reducing wait time and latency with smart scripting choices

FAQs

What will you learn in this Cisco UCCX scripting training?

You'll learn how to set up every aspect and feature of the Unified Call Center Express solution for scripting. That includes implementing custom applications, tools and organizational inputs via the API, gathering customer feedback, maintaining omnichannel interactions and more. But it's not just managing those features, it's writing scripts that automate them.

Who should take this Cisco UCCX scripting course?

This is a technical course on automating the behavior of Cisco UCCX, so IT collaboration professionals with experience using UCCX should take this course. Typically, that's experienced collaboration engineers, but newer collaboration administrators who'd like to master one of the many technologies they'll face over the course of their career should also take this course.

Is this training in Cisco UCCX scripting associated with any certifications?

No, this course is focused entirely on practical, firsthand experience with writing UCCX scripts, not preparing or memorizing for a test. Take this UCCX scripting course and you'll focus on real-world problems within virtual simulations to ensure that you know how to automate your call center in a box before you actually get hands on it.

What certification should you consider after taking this course in Cisco UCCX scripting?

Cisco doesn't require a knowledge of scripting UCCX functionality for any of its certifications or certification exams, so the right certification is up to where you are in your career and where you'd like to go. Cisco offers a very early-career CCT certification or a professional-level CCNP Collaboration you might consider after this course.

Why should you take this Cisco UCCX scripting training?

If you work with UCCX, you should take this course because one of the marks of a professional in the IT world is someone who doesn't just know how to manage or deploy a tool, but how to set up automation for it so that it runs almost entirely on its own.

Who is this for?

This UCCX Scripting training was designed for Cisco network administrators with three to five years of experience with Cisco UCCX best practices.

What our learners say

The more I put into learning, the more skills I’m going to have — and the better I’m going to be technically.
Knox Hutchinson | CBT Nuggets trainer since 2018
Awesome, Top notch, I am super excited and thankful for CBT Nuggets. I am starting to get addicted to CBT Nuggets. I hope that there's no cure!!!
Mike M. | CBTN Learner
When learning a new technology, people sometimes build a wall that complicates the learning process because of the unknown. I like tearing down that wall — and having people fall in love with that technology.
Lalo Nunez | CBT Nuggets trainer since 2020

Study plan

Download the free UCCX Scripting Online Training study plan to complete this course in about 4 hours.

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