Support FAQ (CD / Electronic Delivery)

Support FAQ (CD / Electronic Delivery)
Answers to Frequently Asked Technical Support Questions

For questions not addressed here, please send an e-mail to support@cbtnuggets.com

Please include the following information:
Operating System Version
Internet Explorer Version
Windows Media Player Version

• How do I change my password or update my email address?
• What are the System Requirements for using CBT Nuggets training videos?
• I cannot download my training through Electronic Delivery. Every time I try, the download fails before it is completed.
• My CD does not autorun. How do I start my training series?
• I get the the media rights acquisition window, but the play button does not activate.
• When I start a video it goes straight to "Ready" but the video doesn't play.
• When my CD autoruns, I receive an error similar to the following -- Script Error: Line 47 or 42, Character 1 or 2 indicating a problem with file:///e:/frameset.html
• I see you're using .iso files for Electronic Delivery now. How do I use these?
• I have downloaded my training series through Electronic Delivery. When I attempt to run the index.hta file, I get an error similar to "Cannot find 'file:///E:/frameset.html'. Make sure the path or Internet address is correct. "
• When attempting to play a video, the instantdrm.com Licenses window gives a "page can not be displayed error"
• I upgraded to Windows Vista, and my videos don't work anymore.
• How do Multi-User licenses work with packages?
• Can I view the videos on my iPhone, Palm Pre, smart phone, or portable media player?
• Can I use my older version of Windows Media Player?
• I keep getting the error: "You do not have access to this video."
• When I open the video, "Starting Individualization" appears, and Media Player hangs at that point.
• Windows Media Player tells me that it needs to upgrade my security component and I click "Yes", but it doesn't do anything. I click play again and it prompts me again, repeatedly. The training series does not play.
• I get a "Script Error" when Media Player tries to activate my training.
• After installing Windows XP Service Pack 3, I’am having trouble with the media player.
• I'm having problems playing my videos in Windows Server 2003.
• I have sound but no video.
• I have video but no sound.
• My "Media Rights Acquisition" window shows "Page can not be displayed"