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Microsoft Desktop Support PRO Windows 7 Upgrade 70-682

Upgrade your valid MCDST to MCITP Enterprise Desktop Support Technician 7

James Conrad

CBT Nuggets Trainer

"I'd like to thank you for giving me the chance to do what I love most - training! I consider it an honor to be your guide in learning the latest Microsoft operating systems, CompTIA A+, and the C... Read more.

Supporting Windows 7 desktop and mobile computers in business environments calls for a well-rounded skillset. Passing a single Microsoft exam, 70-682, exam turns your existing MCDST into a Windows 7 MCITP Enterprise Desktop Support Technician and shows employers that you've got the skills they're looking for.

Super trainer James Conrad shows you how to deploy system images and VHD files, solve enterprise wireless connectivity issues, configure BitLocker and BitLocker to go, and analyze event log and performance troubleshooting issues.

This training maps to Microsoft Exam 70-682.
  • Videos
Title Duration
 
Series Intro
As you start any type of training, it is important to start with the introduction. In this introductory training Nugget, we will go over the Microsoft certifications like the MCDST certification and the MCITP certification.
00:03:59
 
Application Issues
Training Nugget content; configure application compatibility, setting compatibility mode; implementing shims; compatibility issues with Internet Explorer, application compatibility toolkit, compatibility modes, compatibility tab, Windows XP Compatibility Mode, Microsoft Virtual PC, application compatibility administrator, internet explorer compatibility test, standard user analyzer. Identifying Cause of and Resolving Desktop Application Issues, Solve software installation escalations, solve software configuration escalations. Configure access to resources, configure user account control (UAC)
00:46:20
 
Application Restrictions
Configuring Hardware and applications. Configure application restrictions. Software restriction policies, application restriction policies, applocker, Configure application restrictions. setting application control policies; setting through group policy or local security policy.
00:32:52
 
Configuring Devices
Configuring Hardware, updating, disabling, and uninstalling drivers; signed drivers; conflicts between drivers; configuring driver settings; resolving problem device driver, device manager, using GPO to prevent installation of devices, prevent installation of removable media.
00:34:23
 
Deploying a System Image
Deploy a system image, imagex, oscdimg.exe, imagex, Windows Automated Installation Kit, WAIK, answer files, Windows Image files, WIM files, capturing an image using imagex, deploying an image using imagex, capturing an image using WDS, deploying an image using WDS, sysprep /generalize /oobe, reference computer.
00:43:06
 
Deploying a VHD
Configure a VHD. This objective may include but is not limited to: creating, deploying, booting, mounting, and updating VHDs; offline updates; offline servicing. imagex, bcdboot, diskpart, select vdisk, attach vdisk, detach vdisk, native boot, advantages of the VHD file format, applying a WIM image to a VHD, Installing Windows 7 into a VHD.
00:29:37
 
IPv4 Overview
ConfConfiguring Network Connectivity, Identifying cause of and resolving networking issues, solve enterprise network connectivity issues, ipv4, "anding" process, class A, class B, class masksConfiguring Network
00:24:44
 
IPv6 Networking
Configuring Network Connectivity, Configure IPv6 network settings, hexidecimal numbering, IPv6 addressing, global unicast, link-local, configuring ipv6 with the UI, configuring ipv6 with netsh
00:28:53
 
Network Troubleshooting
Solve enterprise network connectivity issues, port query, portqry, netstat, ping, tracert, pathping, ipconfig, /all, /release, /renew, /registerdns, /displaydns, /flushdns, network diagnostics, viewing network diagnostic logs, firewall, router, proxy, nslookup,
00:44:10
 
Wireless Networking
Solve Enterprise Wireless Connectivity Issues, adding a physically connected (wired) or wireless device; connecting to a wireless network; configuring security settings on the client; set preferred wireless networks; configuring network adapters, adding a physically connected (wired) or wireless device; connecting to a wireless network; configuring security settings on the client; configuring network adapters; security set identifier, SSID, Wi-fi protected access, WPA, WPA2, Wired Equivalency Protocol, WEP, RADIUS server, radio frequency interference, MAC filtering, whitelist, blacklist, changing administrator's password, changing SSID.
00:38:36
 
Remote Access
Supporting mobile users, solve enterprise remote access issues. Dial-up connections, modems, plain old telephone service, POTS, Configure DirectAccess. configuring client side; configuring authentication; network infrastructure requirements. Configure remote connections. establishing VPN connections and authentication; Point-to-Point Tunneling Protocol, PPTP, layer-2-tunneling protocol, L2TP, ipsec, secure socket tunneling protocol, SSTP, Internet Key Exchange v2, IKEv2, PAP, CHAP, challenge handshake authentication protocol, MS-CHAP-V2, Extensible Authentication Protocol, EAP, PEAP
00:42:21
 
Enterprise Logon Issues
Identifying Cause of and Resolving Network Issues, solve enterprise logon issues, password policy, lockout policy, default domain policy, default domain controllers policy, audit logon events, filtering logon events in event log, Event ID 4624, Event ID 4625, Event ID 4771, credential manager, roaming stored credentials, EFS certificates, smart cards, authentication, biometrics, retinal scanners, fingerprint scanners, authorization
00:37:17
 
Remote Administration
Configure remote management. remote management methods; configuring remote management tools; executing PowerShell commands, winrm quickconfig, winrs, remote desktop, remote assistance, invitations.
00:42:15
 
Performance Settings
Configure performance settings. configuring page files; configuring hard drive cache; updated drivers; configuring networking performance; configuring power plans; configuring processor scheduling; configuring desktop environment; configuring services and programs to resolve performance issues; mobile computing performance issues; configuring power
00:27:16
 
Monitoring Systems
Monitor systems. configuring event logging; filtering event logs; event subscriptions; data collector sets; generating a system diagnostics report. Configure performance settings. configuring page files; configuring hard drive cache; updated drivers; configuring networking performance; configuring power plans; configuring processor scheduling; configuring desktop environment; configuring services and programs to resolve performance issues; mobile computing performance issues; configuring power
00:41:25
 
Branch Cache
Configure BranchCache. distributed cache mode vs. hosted mode; network infrastructure requirements; configuring settings
00:15:08
 
BitLocker
Configuring Mobile Computing, Configure BitLocker and BitLocker to Go, data recovery agent, DRA, encrypting operating system drives, encrypting usb flash drives with bitlocker to go.
00:31:55
Total Series Duration: 09:24:17
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